Whether you need supplementary support for your existing IT staff or a comprehensive turnkey solution, Donnellon McCarthy Enterprises’ (DME’s) Managed Network Services will help your organization maintain its productivity. Our highly-trained technicians can attend to your IT needs, enabling you to concentrate on your core business duties.
Benefits of DME’s Managed Network Services
- ITIL best practices
- True 24x7x365 support
- Remediation included
- VIP support levels
- Online reporting tools
- Trouble ticketing system
- Support end-user device
Service Desk Support
Based in the North America, we offer a world-class IT experience for your end-users that maximizes their productivity from the office, at home, or on the road.
- Support third party and home grown applications
- Document your IT environment of networks, devices, printers, partners, applications, peripherals, and VIPs
- Define escalation thresholds and processes for all third-party vendors and ensure a seamless handoff for end-users as needed
- 80% of issues are resolved and closed on the first call
Our courteous, experienced IT professionals have certifications in:
Don’t leave your ability to safeguard your data to chance. You’ll feel a lot better knowing that your business data is safe and can easily be restored if needed.
Meets all regulatory compliance requirements
256 AES encryption
Multiple tier 4 datacenters
Open file backup
24/7 file restoration
Your network must be up 100% of the time. Business Continuity combines backup services with the ability to restore applications while the entire facility is down.
Meets all regulatory compliance
Allows for both onsite and datacenter replication
A full remote recovery environment is included
Replication to remote data centers is included
Portals and reporting for full visibility
Your Company Needs a High-Performing, Secure Network
Every company needs a network, but managing one on your own is expensive and extremely challenging. The costs of common mistakes are extremely expensive and can hurt your business. With Managed Network Services from DME, your company will have the secure network it needs to operate at its full potential and expert support for peace of mind.